Fits processes

FITS Processes

The FITS processes are grouped under four main areas, which are;

Reactive processes

• Service desk
• Incident management

Proactive processes

• Problem Management
• Security Management
• Operations Management
  • Systems administration
  • Storage management
  • Directory services management
  • Print and output management
  • Performance and monitoring
  • Preventative maintenance
  • Service continuity
  • Capacity planning
  • Availability management
  • Energy conservation

Change processes

• Change Management
  • Change management
  • Release management
  • Patch management

• Configuration management

Strategic processes

• Service level management
  • Service level management
  • Financial management

• Workforce management
• Senior leadership team

Whilst the FITS processes are presented separately they are most effectively implemented in a structured way. We aim to advise you on how to implement these processes in a controlled and successful manner, acknowledging the fact that you are likely to have limited resources. We therefore recommend that you read Approach to implementing FITS and Implementation of FITS before starting.