Overview of FITS processes

In FITS there are 10 main processes, each covering a different area of best practice technical support and each with a complete and separate set of material devoted to it. Within these main processes there are a number of sub-processes covering best practice for operations management, change management and the strategic processes.

However, there are inter-dependencies between them and common ‘best practice’ themes across them all. We would also like to demonstrate to you that these processes can help you outside of the ICT arena so that you might consider this before embarking on implementation.

Details of a suggested implementation timetable are listed under our section on Implementation of FITS

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Keep Safe Online – Internet Safety Course

News Update

We have now included the FITS Internet Safety course within the FITS members area providing even more value for our members.
If you are not already a FITS member or your membership has expired we encourage you to join now to get the Internet Safety course at a much cheaper rate than it was previously.
Check out the Internet Safety course with us


Ruby on Rails - Serious exploit
This item is a heads up in case you are running Ruby on Rails. There is a serious exploit for RoR out in the wild. Full information is posted here

If you are not running any Ruby on Rails websites then this does not affect you.


"... Indeed I do see FITS as an adapted for education variation of ITIL, as the industry standard (ITIL) is quite hard to implement "by the book" in an educational organization"
- Todor Kotsev - ICT Services Manager/ITIL Service Designer

“… absolutely perfect content for our current IT environment. Extremely relevant.” “… George was a brilliant presenter. If we were to have any further training we would like to request him."
Taryn Hauritz – Director of Learning Technologies

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