Introduction to FITS

FITS stands for Framework for ICT Technical Support. It aims to provide a complete structure so that we know that all aspects of technical support will be addressed. It is a collection of best practice processes from IT support providers all over the UK. It represents their learning curve over many years which Becta has taken and tailored specifically for schools. This has resulted in a set of processes and tools for you to use ‘off the shelf’.

The emphasis of FITS is on proactive tasks rather than just reactive ones. It views technical support not just as a function responsible for resolving incidents, but as a service provider whose main objective is to prevent incidents from occurring in the first place. We see this as the ultimate goal of technical support and we aim to help you make it happen.

There are many benefits of FITS. Here are just a few.

  • It gives you the benefit of hindsight over many years of the development of ICT support techniques.
  • It contains tried and tested processes that have been adapted with the school environment in mind.
  • It provides simplified and ready to use processes that can be used immediately.
  • It contains templates, checklists and downloads that can be used as they are or personalised.
  • It has a quick-start approach to help you make the best use of time and resources available and see quick results.
  • It separates administrative tasks and technical tasks to help you assign the most appropriate resources.
  • It helps you keep costs to a minimum.
  • It helps you protect teachers from having to get too involved in technical support issues.
  • It helps you measure technical support as shown in our example service report.

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Keep Safe Online – Internet Safety Course

News Update

We have now included the FITS Internet Safety course within the FITS members area providing even more value for our members.
If you are not already a FITS member or your membership has expired we encourage you to join now to get the Internet Safety course at a much cheaper rate than it was previously.
Check out the Internet Safety course with us


Ruby on Rails - Serious exploit
This item is a heads up in case you are running Ruby on Rails. There is a serious exploit for RoR out in the wild. Full information is posted here

If you are not running any Ruby on Rails websites then this does not affect you.


"... Indeed I do see FITS as an adapted for education variation of ITIL, as the industry standard (ITIL) is quite hard to implement "by the book" in an educational organization"
- Todor Kotsev - ICT Services Manager/ITIL Service Designer

“… absolutely perfect content for our current IT environment. Extremely relevant.” “… George was a brilliant presenter. If we were to have any further training we would like to request him."
Taryn Hauritz – Director of Learning Technologies

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