Standard format

Standard format for each process

The content of each section is similar:

Overview of the process

  • What it is
  • Why use it
  • Who uses it
  • How it works
  • What it costs

Roles and responsibilities for the process

  • Details of all roles

Implementation guide for the process

  • Defining what needs to be done
  • Preparing to implement
  • Implementing
  • Reviewing the implementation
  • Implementation resources

Operations guide for the process

  • What needs to be done
  • When it needs doing
  • Measurements
  • Operations resources

Toolkit for the process

  • Tools
  • Examples
  • Templates
  • Checklists
  • Links

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Keep Safe Online – Internet Safety Course

News Update

We have now included the FITS Internet Safety course within the FITS members area providing even more value for our members.
If you are not already a FITS member or your membership has expired we encourage you to join now to get the Internet Safety course at a much cheaper rate than it was previously.
Check out the Internet Safety course with us


Ruby on Rails - Serious exploit
This item is a heads up in case you are running Ruby on Rails. There is a serious exploit for RoR out in the wild. Full information is posted here

If you are not running any Ruby on Rails websites then this does not affect you.


"... Indeed I do see FITS as an adapted for education variation of ITIL, as the industry standard (ITIL) is quite hard to implement "by the book" in an educational organization"
- Todor Kotsev - ICT Services Manager/ITIL Service Designer

“… absolutely perfect content for our current IT environment. Extremely relevant.” “… George was a brilliant presenter. If we were to have any further training we would like to request him."
Taryn Hauritz – Director of Learning Technologies

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