Standard format

Standard format for each process

The content of each section is similar:

Overview of the process

• What it is
• Why use it
• Who uses it
• How it works
• What it costs

Roles and responsibilities for the process

• Details of all roles

Implementation guide for the process

• Defining what needs to be done
• Preparing to implement
• Implementing
• Reviewing the implementation
• Implementation resources

Operations guide for the process

• What needs to be done
• When it needs doing
• Measurements
• Operations resources

Toolkit for the process

• Tools
• Examples
• Templates
• Checklists
• Links