Getting started with FITS

Approaching the implementation in steps

The FITS guidance is arranged assuming that you will implement the processes in a particular order and while this is recommended it is not essential. If certain aspects of a process are required first, it is possible to implement them in a different order. If you plan to do this, you should examine the overall framework. A number of processes in the area of incident management and problem management may only be achieved if you have some of the service desk process in place.

If you feel that you have already implemented a particular process we recommend that you work through the review section of that process to identify whether there are areas that you could improve on and gain extra benefits.

At the beginning of each process is an introduction to what the overall process is trying to achieve and at the beginning of each step are a set of goals and benefits that will be gained from working through that stage of the process. At the end of each step, you should review what has been achieved and how you can improve what has been done.

We recommend that you read the Full overview of FITS, Approach to implementing FITS and Implementation of FITS first.

After applying the processes involved in each step, you should:

  • review the implementation
  • evaluate what has been achieved
  • assess any additional benefits to be gained from implementing the next stage

This should be repeated after each step so you achieve the appropriate level for your environment

For the purpose of this guidance, we assume that you will approach the implementation by following the steps outlined.

If you plan to jump ahead and implement the processes in larger steps be sure you are familiar with the methods described. Some of the later steps rely on you having put into place some of the earlier processes.

How do I use this guidance?

Read all sections of this guidance and assess where your current environment fits within the structure. Once you understand where your current environment is you can then assess what is the most appropriate start point for you to begin implementing the FITS processes.

The best start point for you will depend entirely on the size of your ICT environment, the method by which you provide your ICT support and how comfortable your ICT users are with the changes you will be making.

If you are new to FITS, are a primary school or a school that uses an external provider for your ICT support services we recommend that you work through the FITS getting started module.

However, if you already are a FITS user or have some technical support functions in place you could begin with the full FITS processes here.

Leave a Reply

Keep Safe Online – Internet Safety Course

News Update

We have now included the FITS Internet Safety course within the FITS members area providing even more value for our members.
If you are not already a FITS member or your membership has expired we encourage you to join now to get the Internet Safety course at a much cheaper rate than it was previously.
Check out the Internet Safety course with us


Ruby on Rails - Serious exploit
This item is a heads up in case you are running Ruby on Rails. There is a serious exploit for RoR out in the wild. Full information is posted here

If you are not running any Ruby on Rails websites then this does not affect you.


"... Indeed I do see FITS as an adapted for education variation of ITIL, as the industry standard (ITIL) is quite hard to implement "by the book" in an educational organization"
- Todor Kotsev - ICT Services Manager/ITIL Service Designer

“… absolutely perfect content for our current IT environment. Extremely relevant.” “… George was a brilliant presenter. If we were to have any further training we would like to request him."
Taryn Hauritz – Director of Learning Technologies

Request Our Report

The FITS Foundation sponsors