Getting started with FITS


Approaching the implementation in steps

The FITS guidance is arranged assuming that you will implement the processes in a particular order and while this is recommended it is not essential. If certain aspects of a process are required first, it is possible to implement them in a different order. If you plan to do this, you should examine the overall framework. A number of processes in the area of incident management and problem management may only be achieved if you have some of the service desk process in place.

If you feel that you have already implemented a particular process we recommend that you work through the review section of that process to identify whether there are areas that you could improve on and gain extra benefits.

At the beginning of each process is an introduction to what the overall process is trying to achieve and at the beginning of each step are a set of goals and benefits that will be gained from working through that stage of the process. At the end of each step, you should review what has been achieved and how you can improve what has been done.

We recommend that you read the Full overview of FITS, Approach to implementing FITS and Implementation of FITS first.

After applying the processes involved in each step, you should:

  • review the implementation
  • evaluate what has been achieved
  • assess any additional benefits to be gained from implementing the next stage

This should be repeated after each step so you achieve the appropriate level for your environment

For the purpose of this guidance, we assume that you will approach the implementation by following the steps outlined.

If you plan to jump ahead and implement the processes in larger steps be sure you are familiar with the methods described. Some of the later steps rely on you having put into place some of the earlier processes.


How do I use this guidance?

Read all sections of this guidance and assess where your current environment fits within the structure. Once you understand where your current environment is you can then assess what is the most appropriate start point for you to begin implementing the FITS processes.

The best start point for you will depend entirely on the size of your ICT environment, the method by which you provide your ICT support and how comfortable your ICT users are with the changes you will be making.

If you are new to FITS, are a primary school or a school that uses an external provider for your ICT support services we recommend that you work through the FITS getting started module.

However, if you already are a FITS user or have some technical support functions in place you could begin with the full FITS processes here.

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