FITS Practitioner Course

Laying the foundation of good service management

In the FITS Practitioner course we lay the foundation of good service management. Undertaking any form of service management requires the  availability of reliable base data.

The FITS Practitioner course is run over 2 days (1.5 days classroom work followed by the exam).

It covers the core modules of service management including:
Service Desk, Incident & Problem Management, Change, Release and Patch Management, Configuration Management & Security Management.

Course candidates are provided with Courseware and entrance to the examination.

The Classroom work includes case study exercises and group activities. There is also an element of evening homework involved. At the end of the course candidates sit the SQA Level 3 Certificate In ICT Support in Education for Practitioners (QCF) examination. The examination is taken online through the SQA Solar examination system.

Candidates have 90 minutes to complete the examination which comprises 40 randomly generated questions from a large question bank relating to the course.

FITS Practitioner course benefits

In the FITS Practitioner course you will learn how to:

– take control of your support function by recording all incident requests in one place

– build a base of incident data to identify recurring incidents that take up unnecessary support resource

– identify items of equipment that are costly to maintain

– identify the root cause of recurring incidents, eliminate them and reduce
the cost of ICT support and improve your return on investment

– take control of the security implications affecting your establishment, staff and pupils

The FITS Practitioner course starts out with guidance on implementation of a service desk – a single point of contact for recording ALL support incidents. Only by recording all incidents can you identify recurring issues, patterns of failure and trends.

The remaining modules are:

Incident Management where you analyse the base data

Problem Management where you then identify the root cause of recurring incidents and potential future issues

Change processes incorporating Change Management, Release Management and Patch Management where you gain an understanding of the impact of change on your organisation

Configuration Management which is the process of creating and maintaining an up-to-date record of all the components of the ICT infrastructure, including related documentation – its purpose being to show what makes up the ICT infrastructure and illustrate the physical locations and links between each item, known as configuration items

Security Management where we introduce the topics of e-safety and security management and help you implement security processes within your environment in an easy and effective way.

The Practitioner course is priced at £510 per person.

3 responses to “FITS Practitioner Course”

  1. FITS Practitioner Course in Redbridge

    […] You don't have to be from a Redbridge school to join the course. Trevor FITS Practitioner overview Reply With […]

  2. Newly qualified FITS practitioners, Northants - June 2012

    […] Northants – June 2012 I would just like to congratulate the 5 people who took and passed the SQA Level 3 Certificate In ICT Support in Education for Practitioners (QCF) examination in Northants today. Everyone who sat the exam scored well above the passmark, so congratulations […]


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Keep Safe Online – Internet Safety Course

News Update

We have now included the FITS Internet Safety course within the FITS members area providing even more value for our members.
If you are not already a FITS member or your membership has expired we encourage you to join now to get the Internet Safety course at a much cheaper rate than it was previously.
Check out the Internet Safety course with us


Ruby on Rails - Serious exploit
This item is a heads up in case you are running Ruby on Rails. There is a serious exploit for RoR out in the wild. Full information is posted here

If you are not running any Ruby on Rails websites then this does not affect you.


"... Indeed I do see FITS as an adapted for education variation of ITIL, as the industry standard (ITIL) is quite hard to implement "by the book" in an educational organization"
- Todor Kotsev - ICT Services Manager/ITIL Service Designer

“… absolutely perfect content for our current IT environment. Extremely relevant.” “… George was a brilliant presenter. If we were to have any further training we would like to request him."
Taryn Hauritz – Director of Learning Technologies

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