FITS Advanced Course

Building on the foundation of good service management

In the FITS Advanced course we build on the foundation of good service management that we laid in the FITS Practitioner course. Attendance on The FITS Advanced course is dependent on candidates having completed the FITS Practitioner course.

The FITS Advanced course is run over 3 days (2.5 days classroom work followed by the exam).

The FITS Advanced Course is concerned with your Operations Management.

Operations Management is our structured approach designed to help schools achieve operational excellence in managing and administering their ICT infrastructure. The technology comprises the network components that support the ICT services used for learning, teaching and management:

  • Servers and computers
  • Operating systems
  • Routers, switches and firewalls
  • Peripherals

Course candidates are provided with Courseware and entrance to the examination.

The Classroom work includes case study exercises and group activities. There is also an element of evening homework involved.

At the end of the course candidates sit the SQA Level 4 Certificate In ICT Support in Education for Managers (QCF) examination. The examination is taken online through the SQA Solar examination system.  Candidates have 90 minutes to complete the examination which comprises 40 randomly generated questions from a large question bank relating to the course.

The modules are:

  • Directory Services Administration
  • Print & Output Management
  • Storage Management
  • Service Level Management
  • Service Continuity Management
  • Performance Monitoring
  • Preventative Maintenance
  • Energy Conservation
  • ICT Financial Management

In the Advanced course you will learn how to:

  • Design your directory service to best support your teaching and learning profile
  • Manage your print and output in the most cost effective way
  • Define, track and maintain data and data resources in your ICT environment
  • Detect network problems proactively before users report faults
  • Reduce the costs associated with the day to day operation of your ICT equipment by implementing preventative maintenance procedures
  • Create and manage a service level agreement that delivers what was agreed
  • Track and control the cost of ICT services and support and identify areas where a different approach might reduce costs

The benefits of implementing FITS include:

  • Taking control of your ICT support function with the benefit of over 20-plus years of the development of ICT support techniques.
  • Adoption of tried and tested processes that have been developed with the education environment in mind.
  • Simplified and ready to use processes that can be used immediately.
  • A quickstart approach to help you make the best use of time and resources available and see quick results.
  • Guidance on how to separate administrative tasks and technical tasks to help you assign the most appropriate resources.
  • Receiving a higher return on your ICT investment.
  • Tools and guidance to help you measure technical support and identify costs and savings.
  • Having a positive impact on teaching and learning experiences and protect teaching staff from having to get involved in technical support issues.

The FITS Advanced course is priced at £710 per person.

One response to “FITS Advanced Course”

  1. In your opinion what are some good IT management certifications? - IT Certification Forums

    […] #2 (permalink) In the education sector in the UK, FITS: Manager (Level 5) is being pushed. Also the NVQ in Management level's 3, 4 & 5 (while not IT specific) are also […]

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Keep Safe Online – Internet Safety Course

News Update

We have now included the FITS Internet Safety course within the FITS members area providing even more value for our members.
If you are not already a FITS member or your membership has expired we encourage you to join now to get the Internet Safety course at a much cheaper rate than it was previously.
Check out the Internet Safety course with us


Ruby on Rails - Serious exploit
This item is a heads up in case you are running Ruby on Rails. There is a serious exploit for RoR out in the wild. Full information is posted here

If you are not running any Ruby on Rails websites then this does not affect you.


"... Indeed I do see FITS as an adapted for education variation of ITIL, as the industry standard (ITIL) is quite hard to implement "by the book" in an educational organization"
- Todor Kotsev - ICT Services Manager/ITIL Service Designer

“… absolutely perfect content for our current IT environment. Extremely relevant.” “… George was a brilliant presenter. If we were to have any further training we would like to request him."
Taryn Hauritz – Director of Learning Technologies

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