Essential ICT Management Skills for School Leaders

The start of a new academic year brings with it a reminder that the challenges we left behind before the summer break are still here to be managed now.

Today many schools have considerably more ICT than most businesses.

Businesses operate their ICT effectively and efficiently by adopting ICT management practices that are considered to be best practice and are proven to impact positively on the user experience.

For ICT to impact positively on teaching and learning experiences and outcomes, school staff must be confident that;

  • the equipment will work reliably
  • issues will be resolved quickly
  • problems won’t recur

For this to happen;

  • teaching and admin staff need to know the process for reporting issues
  • technical support staff need to know the process for resolving issues
  • leadership teams need to know the process for managing issues

FITS (Framework for ICT Technical Support) is an international methodology specifically designed to help schools manage ICT implementation, day-to-day performance, and technical support. FITS improves the quality of ICT technical support services through the use of a structured service delivery framework.

How FITS helps?

FITS helps schools by;

  • reducing ICT support costs by as much as 25% through efficient and repeatable processes
  • shifting technical support from reactive fire fighting to proactive management
  • promoting a customer service ethos among technical support staff
  • creating an environment of common language and understanding of ICT across the entire school
  • improving communications and relationships between technical support staff, teachers, office staff and school leaders
  • integrating ICT into the school planning and budgeting processes

Who should receive FITS training?

Best results are achieved when schools train a team comprised of;

  • Principals, business managers and other school leaders who drive ICT strategy in the school
  • ICT directors, managers, technicians and other staff who support ICT in schools

FITS training is provided at two levels – Practitioner and Advanced. Both are accredited through SQA (The Scottish Qualifications Authority) and consequently carry internationally recognised qualifications.

To register your interest in taking control of your ICT through the FITS training and learn more about FITS go to or if you are based in Australia or New Zealand.

One response to “Essential ICT Management Skills for School Leaders”

  1. Beverly

    Good point – I suppose if a good proactive system is in place, education won’t be affected when the unevitable happens. In a school I used to work in, I would bet a teacher would scream and run out of the room if the OHP broke – had no idea whatsoever about the available technology. How times have changed – a friend of mine who teaches uses interactive whiteboards in every lesson, near enough. So far it hasn’t broken…

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"... Indeed I do see FITS as an adapted for education variation of ITIL, as the industry standard (ITIL) is quite hard to implement "by the book" in an educational organization"
- Todor Kotsev - ICT Services Manager/ITIL Service Designer

“… absolutely perfect content for our current IT environment. Extremely relevant.” “… George was a brilliant presenter. If we were to have any further training we would like to request him."
Taryn Hauritz – Director of Learning Technologies

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