What benefits can be gained from FITS?


Here are just a few of the benefits that can be gained from introducing FITS:

  • It gives you the benefit of hindsight over many years of development of IT support techniques.
  • It contains tried and tested processes that have been adapted specifically with the school environment in mind.
  • It provides simplified and ready to use processes that can be used immediately.
  • It contains templates, checklists and downloads that can be used as they are or personalised.
  • It has a quick-start approach to help you make the best use of time and resources available and see quick results.
  • It separates administrative tasks and technical tasks to help you assign the most appropriate resources.
  • It helps you keep costs to a minimum.
  • It helps you protect teachers from getting involved in technical support issues.
  • It helps you measure technical support as shown in our example Service Report.

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Keep Safe Online – Internet Safety Course

News Update

We have now included the FITS Internet Safety course within the FITS members area providing even more value for our members.
If you are not already a FITS member or your membership has expired we encourage you to join now to get the Internet Safety course at a much cheaper rate than it was previously.
Check out the Internet Safety course with us


Ruby on Rails - Serious exploit
This item is a heads up in case you are running Ruby on Rails. There is a serious exploit for RoR out in the wild. Full information is posted here

If you are not running any Ruby on Rails websites then this does not affect you.


"... Indeed I do see FITS as an adapted for education variation of ITIL, as the industry standard (ITIL) is quite hard to implement "by the book" in an educational organization"
- Todor Kotsev - ICT Services Manager/ITIL Service Designer

“… absolutely perfect content for our current IT environment. Extremely relevant.” “… George was a brilliant presenter. If we were to have any further training we would like to request him."
Taryn Hauritz – Director of Learning Technologies

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