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Here are just a few of the benefits that can be gained from introducing FITS:
- It gives you the benefit of hindsight over many years of development of IT support techniques.
- It contains tried and tested processes that have been adapted specifically with the school environment in mind.
- It provides simplified and ready to use processes that can be used immediately.
- It contains templates, checklists and downloads that can be used as they are or personalised.
- It has a quick-start approach to help you make the best use of time and resources available and see quick results.
- It separates administrative tasks and technical tasks to help you assign the most appropriate resources.
- It helps you keep costs to a minimum.
- It helps you protect teachers from getting involved in technical support issues.
- It helps you measure technical support as shown in our example Service Report.
