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What is FITS?
FITS Templates
The Guidance Structure
FITS Getting Started Guide
Implementation Procedure
Roles and Resources
Understanding Technical Support
Guide to resources
What are Reactive Processes?
Service Desk
Incident Management
Problem Management
Security Management
Operations Management
Change Management
Service Level Management
Financial Management
Configuration Management
Course Manuals
Download Course Manuals
FITS Home Page
Candidate reference

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If you want a consistent approach to your ICT support, FITS is the way to go...

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