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Configuration management is the process of creating and maintaining an up-to-date record of all the components of the ICT infrastructure, including related documentation. Its purpose is to show what makes up the ICT infrastructure and illustrate the physical locations and links between each item, known as configuration items.
Aim
The aim of this section is to introduce the topic of configuration management and to help you implement the process in your school with a minimum of preparation and training.
Objectives
The objectives of this section are to enable you to:
- understand the concept and benefits of configuration management
- understand what is involved in the process of configuration management
- understand the roles and responsibilities in configuration management
- implement a basic configuration management process in your school
- continue to operate this configuration management process
- identify useful measurements to gain benefit from the configuration management process you have implemented
- review your implementation and summarise your progress.
Structure
The topic is arranged in the following sections:
An introduction to the configuration management process, including the roles and responsibilities involved
A guide to implementing the configuration management process, with templates and examples
A guide to the ongoing operation of the configuration management process, again with templates and examples
All roles and responsibilities for this process
A summary of the process and what you should have achieved plus a checklist to help you identify whether you need to revisit any of the materials
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