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	<title>The FITS Foundation &#187; Service desk</title>
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	<description>The Framework for ICT Technical Support</description>
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		<title>US School IT Support &#8230;</title>
		<link>http://www.thefitsfoundation.org/service-desk/us-school-it-support/</link>
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		<pubDate>Tue, 04 Aug 2009 14:06:18 +0000</pubDate>
		<dc:creator>Trevor</dc:creator>
				<category><![CDATA[Service desk]]></category>

		<guid isPermaLink="false">http://www.thefitsfoundation.org/?p=109</guid>
		<description><![CDATA[&#8230;Overworked and underpaid. A recent survey conducted by eSchool News has identified that shortages of ICT staff, diminishing budgets and a general feeling among technical staff of being overworked and underpaid is not confined to the UK. In this report the author outlines the challenges that IT departments in schools are facing, how they are [...]]]></description>
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		<title>What is a service desk?</title>
		<link>http://www.thefitsfoundation.org/service-desk/what-is-a-service-desk/</link>
		<comments>http://www.thefitsfoundation.org/service-desk/what-is-a-service-desk/#comments</comments>
		<pubDate>Mon, 03 Aug 2009 08:20:56 +0000</pubDate>
		<dc:creator>Trevor</dc:creator>
				<category><![CDATA[Service desk]]></category>

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		<description><![CDATA[The service desk acts as a single point of contact between ICT and users, where they can submit enquiries, log incidents, obtain help and request change. The service desk not only handles incidents, problems and questions, but also provides an interface to users. Dealing with requests for equipment moves, software installations and help on how [...]]]></description>
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