US School IT Support …
August 4, 2009 by Trevor
Filed under Service desk
…Overworked and underpaid.
A recent survey conducted by eSchool News has identified that shortages of ICT staff, diminishing budgets and a general feeling among technical staff of being overworked and underpaid is not confined to the UK.
In this report the author outlines the challenges that IT departments in schools are facing, how they are meeting their [...]
What is a service desk?
August 3, 2009 by Trevor
Filed under Service desk
The service desk acts as a single point of contact between ICT and users, where they can submit enquiries, log incidents, obtain help and request change. The service desk not only handles incidents, problems and questions, but also provides an interface to users. Dealing with requests for equipment moves, software installations and help on [...]
