Level 4 Certificate in ICT Support in Education: Practitioner – Outcome 4

Higher National Unit specification: statement of standards (cont)

Unit title: ICT Support in Education: Practitioner

Outcome 4

Demonstrate an understanding of the function of configuration management

Knowledge and/or Skills
♦ Importance and scope of configuration management
♦ Main elements of configuration management
♦ Structure of configuration information
♦ Inter-relationships and dependencies of configuration management
Evidence Requirements
Candidates will need to provide evidence to demonstrate their Knowledge and/or Skills by showing that they can:
♦ define configuration management.
♦ understand the importance, scope and operation of configuration management including relationship with asset management.
♦ understand the operation and lifecycle of configuration management including the selection, identification of the CMDB (Configuration Management Database) structures and CIs (Configuration Items).
♦ know the core elements of configuration management including planning, identification, control, status accounting and verification.
♦ demonstrate knowledge of configuration management relationships and dependencies on all of the service support components and support lifecycle.

Evidence for all the Knowledge and/or Skills in this Outcome must be assessed with Outcomes 1, 2 and 3.

Assessment Guidelines for the Unit
Outcomes 1, 2, 3 and 4 are combined as a holistic assessment. The assessment instrument will consist of 40 questions. Each assessment opportunity will be under supervised, closed-book conditions. The questions will cover all Outcomes on a sample basis. These questions must be presented in a random order and be of equal weight.

As the assessment is closed-book, the candidate may not bring to the assessment event any notes, textbooks, handouts or other material. A candidate should complete the assessment within a specified time, without breaks. The questions presented must significantly change on each assessment occasion. Assessments may be electronic or paper-based and must be invigilated. There must be no communication between candidates and communication with the invigilator must be restricted to matters relating to the administration of the assessment.
A candidate must pass at least 60% of the total questions to achieve the Unit.