Assessment Appeals

Appeals Process for Assessments (Exams)

This process is available to candidates who which to appeal about their assessment results.

Post-Course feedback

Any issues that the Quality Manager identifies arising from the post-course feedback form will result initially in the Quality Manager communicating directly with the candidate within 1 week of the course to seek further clarification on their comments before escalating the process.

Candidate Direct Complaint

Should the candidate have a complaint regarding the course or assessment process, they will be immediately directed to the Quality Manager in order to first document the complaint.

Appeals Process

1. The Quality Manager will make an initial assessment of the complaint which will result in one of the following two outcomes:

• The candidate will be informed that no further action is required
• The candidate will be offered the opportunity to re-sit the course and e-assessment

1. Should the candidate object to the proposed outcome, they will be invited to enter their complaint in writing to the company
2. Upon receiving this complaint in writing within 1 week the organisation will hold a formal meeting between the Quality Manager and senior management which may result in one of the following actions:

• The candidate will be informed that no further action is required
• The candidate will be offered the opportunity to re-sit the course and e-assessment
• The candidate will be offered a full refund

30th of November, 2009.