Fits for LAs / Coordinators

Fits provides Local Authorities and Coordinators with a standard set of processes that all of the technicians in their schools can work to.
It helps them provide a consistent level of service across all of their educational establishments whether they be Primary School, Secondary school or even Higher Education.
Local Authorities and Coordinators can also become Fits [...]

Fits benefits for technicians

Fits provides technicians at all levels with an internationally recognised qualification that is specifically geared to ICT support in educational establishments.
To gain accreditation, technicians are required to sit an external examination at one of several centres around the UK. Preparation for the examination can be undertaken in two ways. We have created a full set [...]

US School IT Support …

…Overworked and underpaid.
A recent survey conducted by eSchool News has identified that shortages of ICT staff, diminishing budgets and a general feeling among technical staff of being overworked and underpaid is not confined to the UK.
In this report the author outlines the challenges that IT departments in schools are facing, how they are meeting their [...]

What benefits can be gained from Fits?

Here are just a few of the benefits that can be gained from introducing FITS:

It gives you the benefit of hindsight over many years of development of IT support techniques.
It contains tried and tested processes that have been adapted specifically with the school environment in mind.
It provides simplified and ready to use processes that [...]

What is a service desk?

The service desk acts as a single point of contact between ICT and users, where they can submit enquiries, log incidents, obtain help and request change. The service desk not only handles incidents, problems and questions, but also provides an interface to users. Dealing with requests for equipment moves, software installations and help on [...]